Dial zero to cross out phone delays
"[W]hen ringing Optus, pressing zero four times reduced the amount of time required to reach a real person to as little as 36 seconds. By comparison, following the menu took more than two minutes. … The nought (dialled seven times) also stopped us getting caught on the line to St George, cutting the wait from over five minutes to 2 min 44 sec."
The only thing worse than this type of phone system is a computer that makes you sound out every syllable and still incorrectly deciphers your requests. Seriously, how much is a satisfied customer worth to you? And how much does an irate customer actually cost you?
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